Maintenance Technician

Dairy Queen

Wellston, Ohio

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Job Description

Maintenance Technician

Reports To: Director of Operations or Owner's Appointee

Position Summary

We are seeking a motivated, dependable Maintenance Technician to support a group of Dairy Queen® franchise locations throughout Southeast Ohio and West Virginia. This position is ideal for someone who is self-motivated, organized, mechanically inclined, and eager to learn.

The Maintenance Technician is responsible for maintaining restaurant facilities and equipment to ensure our stores provide a clean, safe, and welcoming environment for our guests ("Fans") and our crews. This role requires the ability to prioritize work, manage a flexible schedule, and respond to emergency maintenance situations when necessary.

The schedule is primarily daytime Monday through Friday; however, evenings, weekends, and after-hours work may occasionally be required for emergencies or when maintenance must be completed outside of business hours. The position may also include maintenance tasks at other company-owned properties unrelated to Dairy Queen operations.

A company work van, tools, and necessary equipment are provided.

Core Purpose

Create positive memories for every Fan we serve.
Support Store Leaders by maintaining safe, clean, and efficient facilities.
Ensure our restaurants consistently meet company and franchise standards.
Help create a positive environment where our teams can succeed.

Essential Responsibilities

Facility & Equipment Maintenance

Perform repairs and preventative maintenance on restaurant equipment and facilities.
Complete monthly, bi-monthly, quarterly, and semi-annual preventative maintenance assignments.
Conduct regular interior and exterior inspections to identify maintenance needs.
Repair or coordinate repairs involving:
Building systems
Plumbing
Electrical (within ability and training)
HVAC filter replacement and basic maintenance
Landscaping and exterior appearance
General carpentry
Painting
Parking lots and sidewalks
Anticipate equipment failures and perform preventative maintenance whenever possible.
Respond promptly to emergency maintenance calls.
Maintain organized records of completed work and submit required reports on time.

Operational Support

Work closely with Store Leaders to minimize downtime.
Complete repairs efficiently while minimizing disruption to restaurant operations.
Recommend improvements that increase equipment reliability and operational efficiency.
Maintain company tools, vehicles, and equipment in good working order.

Team Support & Leadership

Although this is not a management position, the Maintenance Technician is expected to demonstrate leadership through professionalism and example.

Responsibilities include:

Treat every employee with respect.
Be approachable and willing to help.
Teach crew members proper equipment care when appropriate.
Encourage safe operation of equipment.
Communicate maintenance concerns clearly with Store Leaders.
Refer employee performance concerns to the Store Leader rather than addressing disciplinary matters directly.

Our Open Eye, Ear & Heart Philosophy

Open Eyes

Notice employees doing things well.
Look for opportunities to recognize and encourage great work.

Open Ears

Listen carefully to employees' concerns and observations.
Use feedback to identify maintenance opportunities.

Open Heart

Treat others with trust, respect, and compassion.
Build positive relationships throughout the organization.

Health & Safety

Maintain facilities in compliance with federal, state, local, and company safety standards.
Follow all food safety and sanitation requirements.
Operate company vehicles and power tools safely.
Report unsafe conditions immediately.

Customer (Fan) Experience

Every repair contributes to the experience of our Fans.

Maintain equipment and facilities so our crews can consistently deliver:

Great service
High-quality products
Clean restaurants
Safe working conditions

Qualifications

The successful candidate will demonstrate:

Mechanical Skills

General knowledge of plumbing, electrical, carpentry, refrigeration, restaurant equipment, or related trades.
Ability to troubleshoot mechanical problems.
Willingness to learn Dairy Queen equipment and systems.

Organization

Ability to prioritize multiple repair projects.
Strong time management.
Self-motivated with minimal supervision.
Ability to maintain accurate maintenance documentation.

Communication

Professional communication with Store Leaders and crews.
Positive attitude.
Ability to explain repairs and equipment operation.

Leadership

Leads by example.
Dependable.
Honest and trustworthy.
Maintains professionalism under pressure.

Technology

Comfortable using smartphones, tablets, email, and maintenance reporting systems.

Performance Expectations

Equipment Repairs

Emergency repairs: within 24 hours
Non-emergency repairs: within 7 calendar days

Facility Repairs

Emergency repairs: within 24 hours
Non-emergency repairs: within 7 calendar days

Reporting

Daily maintenance reports submitted within 2 business days after each pay period.
Preventative maintenance reports submitted within 5 calendar days after the end of each reporting period.

Spending Authority

Authorized to purchase parts and materials up to $500.

Purchases exceeding this amount require approval from the Director of Operations or Owner's Appointee.

Physical Requirements

Must be able to:

Lift and move up to 150 pounds
Stand, bend, kneel, climb, and work on ladders
Work indoors and outdoors in varying weather conditions
Work in hot, cold, and confined spaces
Safely operate company vehicles
Safely operate power tools and maintenance equipment
Work around food allergens, including tree nuts and peanuts
Respond to emergency maintenance situations when necessary

Requirements

Valid driver's license with a clean driving record.
Ability to pass a pre-employment drug screening.
Ability to travel regularly between multiple restaurant locations throughout Southeast Ohio and West Virginia.
Ability to work occasional evenings, weekends, and holidays when business needs require.

Equipment Provided

Company work van
Company tools
Maintenance equipment
Required supplies

This position is essential to keeping our restaurants operating at the highest level. Success in this role requires initiative, integrity, professionalism, attention to detail, and a commitment to supporting our teams and creating an outstanding experience for every Dairy Queen Fan.

Employment/Position Type:

Date Posted: July 31, 2026